Error Message 1023 (NTP Error)

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Press the button (CLEAR) or change the network settings.

Cause and Countermeasure	Reference
Cause (1) Could not connect to the time server and set the date and time. Countermeasure (1) ◦ Confirm that the address of the time server is correct. ◦ Confirm that there is a connection to the time server.	Time Server IP Regional
Cause (2) There was a mistake in the network settings or a network malfunction occurred. Countermeasure (2) Check the network settings and the network environment.	Network

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble