TOP > When You Are in Trouble > When an Error Message Appears > Error Message 1066 (Paper Jam) Error Message 1066 (Paper Jam) When there is an error with the product, the error message appears on the screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Open the top cover and load the media again. Cause and Countermeasure Reference Cause (1) The media has jammed. Countermeasure (1) Remove the jammed media. Refer to the video for loading the media, for the media path, and for the operation of each part inside the product. Loading the Media Cause (2) The media is not loaded correctly. Countermeasure (2) Load the media correctly. Loading the Media Cause (3) Something, such as glue, is stuck to the media path, and a feed problem has occurred. Countermeasure (3) Clean the inside of the product. Cleaning the Inside of the Product Cleaning the Inside of the Product (for Linerless Models) Cause (4) A label is attached to the media sensor. Countermeasure (4) Clean the media sensor. Cleaning the Inside of the Product Cleaning the Inside of the Product (for Linerless Models) Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top