TOP > Troubleshooting > Cannot Read the Barcode Cannot Read the Barcode What to check Countermeasure Is the print head dirty? Clean the print head. Cleaning Using the Cleaning Kit Cleaning Using the Cleaning Kit (with Optional Linerless Kit) Cleaning Using the Cleaning Kit (with Optional Linerless Cutter Kit (Type 1)) Cleaning Using the Cleaning Kit (with Optional Linerless Cutter Kit (Type 2)) Is the media loaded correctly? Load the media correctly. Loading Media The print head may be defective. Contact your SATO technical support. Contact Information for When You Are in Trouble Back to top