TOP > When You Are in Trouble > When an Error Message Appears > Error Message 1008 (Out of Paper) Error Message 1008 (Out of Paper) When there is an error with the product, the error message appears on the screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Open the top cover and load media or press the button (CLEAR) or the button. Cause and Countermeasure Reference Cause (1) The media is not loaded. Countermeasure (1) Load the media. Loading the Media Cause (2) The media is not loaded correctly. Countermeasure (2) Load the media correctly. Loading the Media Cause (3) The media sensor level is not set correctly. Countermeasure (3) Adjust the media sensor level. Calibrate Cause (4) The media sensor is not operating correctly. ◦ The media sensor is dirty, or there is a label attached to it. ◦ The media sensor has poor sensitivity. Countermeasure (4) Clean the media sensor. Cleaning the Inside of the Product Cleaning the Inside of the Product (for Linerless Models) Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top