Error Message 1012 (Head Error)

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Press and hold the button (CLEAR) for 5 seconds to switch to Offline mode and temporarily disable the head check until the product is powered off.

Head Check

Cause and Countermeasure	Reference
Cause The print head is worn or damaged. Countermeasure Replace the print head.	Replacing the Print Head Contact Information for When You Are in Trouble

• Regarding labels output after a head error, use your own barcode scanner to read and check the printed barcodes.