Error Message 1035 (I-mark Not Found)

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Open and close the top cover or press the button (CLEAR) or the button.

Cause and Countermeasure	Reference
Cause (1) Meandering media. Countermeasure (1) Load the media correctly.	Loading the Media
Cause (2) A label is attached to the media sensor. Countermeasure (2) Clean the media sensor.	Cleaning the Inside of the Product
Cause (3) The media sensor type is incorrect. Countermeasure (3) Set the media sensor type which is compatible with the media you use.	Media Sensor Type
Cause (4) The media sensor level is incorrect. Countermeasure (4) Adjust the media sensor level.	Calibrate

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble