Maintenance Support

SATO provides maintenance support to ensure the reliable operation of your product.

A separate printer maintenance contract bundle is highly recommended for users regardless of the license type of the PDF Direct Print function.

In the event of printer replacement, the user without a maintenance contract will need to purchase a new PDF Direct Print license for the new printer. Whereas, the user who has purchased a maintenance contract can continue using the new printer with the purchased license transferred to it.

SATO technical support personnel will assist to install the firmware, transfer the original license or activate the new license for users.

For details on the maintenance contract, contact your SATO reseller or technical support center for more information.

　

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