Frequently Asked Questions (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX)

Below is some information that may be helpful when using the PDF Direct Print function:

1.	How to reset the printer after a firmware update?

You can reset the printer in the [Settings] > [Tools] menu. Select [Reset] to show the [Select] menu, then select the items to be initialized.

Please refer to the CL4NX/CL6NX operator manual, CL4NX Plus/CL6NX Plus operator manual or S84NX/S86NX operator manual for more detailed information.

　

CL4NX/CL6NX operator manual

CL4NX Plus/CL6NX Plus
operator manual

S84NX/S86NX operator manual

　

2.	How to set the application protocol to SBPL?

Please refer to step 2 in Initial Printer Settings (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX).

　

3.	How to set the label size?

Please refer to step 3 in Initial Printer Settings (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX).

　

4.	How to set the image rotation of the page orientation?

Please refer to Rotating the Page Orientation (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX).

　

5.	How can I set the number of labels to be printed before they are cut out from the printer?

Please refer to Specifying the Number of Labels Printed Before Cut (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus).

　

6.	How to split a PDF document into multiple images and print them individually?

Please refer to Splitting Images to Print Individually (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX).

　

7.	How to set the Gap/I-mark sensor?

You can set the Gap/I-mark sensor in the [Settings] > [Printing] menu. Select [Sensor Type] to set the sensor type for detecting the label.

Please refer to the CL4NX/CL6NX operator manual, CL4NX Plus/CL6NX Plus operator manual or S84NX/S86NX operator manual for more detailed information.

　

CL4NX/CL6NX operator manual

CL4NX Plus/CL6NX Plus
operator manual

S84NX/S86NX operator manual

　

8.	How to activate the PDF Direct Print license?

Please refer to License Activation (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX).

　

9.	Why is the size of the print image shrunk or enlarged?

You have enabled the [Fit page sizing] function.

To disable the [Fit page sizing] function, refer to Resizing the Image to Fit the Page (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX) and select [Disabled].

　

10.	Can I save frequently used settings for different PDF documents?

You can save your frequently used setting for different PDF documents in the [Settings] > [Tools] > [Profiles] menu.

Please refer to the CL4NX/CL6NX operator manual, CL4NX Plus/CL6NX Plus operator manual or S84NX/S86NX operator manual for more detailed information.

　

CL4NX/CL6NX operator manual

CL4NX Plus/CL6NX Plus
operator manual

S84NX/S86NX operator manual

　

11.	Why is there extra space before the image?

The setting of the label size may be incorrect.

Set the correct label size. Please refer to step 3 in Initial Printer Settings (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX).

　

12.	Why some of the texts printed out are different from the image?

The font data may not be embedded in the PDF document.

Please make sure that the font data is embedded in the PDF document before being sent for printing.

　

13.	Why does the printer only print out the first page of the PDF document in Split Print Function?

You may have enabled the [Split test] function.

To disable the [Split test] function, refer to Test Printing for Split Print Function (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX) and select [Disabled].

　

14.	Why is the print image not printed out or shifted?

◦	The PDF document may have the CropBox definition set.

Enable the [Use CropBox] mode to print the content based on the CropBox definition set in the PDF document. Please refer to Using CropBox Mode (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX).

　

◦	The setting of the print reference position may be incorrect or the values are too large.

You can adjust the print image position in the [Settings] > [Printing] > [Imaging] menu.

Please refer to Adjusting the Print Image Position (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX).

　

15.	Why the PDF document is not printed out when the [Split Page] function is [Enable]?

The PDF document may not have the MediaBox definition.

Set your PDF document with the MediaBox definition using your PDF viewer application.

Please contact your SATO technical support center for more information.

　

　

16.	Why is the blank page of the PDF document not printed out?

The blank page skip function is a default function for CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX series printers.

Please contact your SATO technical support center for more information if you need to print the blank page.

　

17.	Why do PDF documents seem to print much slower?

If the PDF document contains many objects such as fonts, images, lines and barcodes, the printers may need more time to process.

　

• The print result varies depending on the PDF document. If you need any further clarification, please contact your SATO technical support center for more information.

　

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Related Topics

Various Printout Settings (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX)

Initial Printer Settings (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX)

License Activation (CL4NX/CL6NX/CL4NX Plus/CL6NX Plus/S84NX/S86NX)