[Online Services] (SOS users only)

Set the functions for SOS (SATO Online Services).

To use SOS, it is necessary to first create an SOS account and add the product.

For details on the SOS, refer to the SOS portal site.

https://www.sato-sos.com/en/

The setting items are as follows:

[SOS Mode] (SOS users only)

Select the mode of SOS (SATO Online Services) or disable SOS.

The options are as follows:

Disabled

Disables SOS.

On-Demand

Shows the product information with a QR code. Scan the displayed QR code with a tablet or smartphone and send the information to the SOS cloud. Also, the product information can be acquired via NFC and sent to the SOS cloud. This connection allows you to check the product's operating information via SOS Web. A specialized SOS application is required to scan the QR code or send the product information to the SOS cloud.

Real-Time

Sends the product information to the SOS cloud in real-time using the LAN/wireless LAN connection. This connection allows you to check the product's operating information and to check or modify the product's settings via SOS Web. Confirm and agree with the Terms of Use to enable the Real-Time mode.

Light

Sends the product information to the SOS cloud in real-time using the LAN/wireless LAN connection. This connection allows you to check the product's operating information via SOS Web.

[Allow Remote Control] (SOS users only)

Set whether or not to allow setting the product (remote control) from SOS (SATO Online Services).

Available only if you have selected [Real-Time] in the [SOS Mode] menu.

The options are as follows:

Deny

Does not allow remote control from SOS.

Until Reboot

Allows remote control from SOS until the product reboots.

Always

Always allows remote control from SOS.

[MQTT Protocol] (SOS users only)

Set the communication protocol of MQTT.

Available only if you have selected [Real-Time] in the [SOS Mode] menu.

The options are as follows:

MQTT

Set this to use port number 443 and 8883 to do MQTT communication.

MQTT over WebSocket

Set this to use port number 443 only to do MQTT communication.

[MQTT Proxy enabled] (SOS users only)

Enable or disable the MQTT proxy.

Available only if you have selected [Real-Time] in the [SOS Mode] menu.

Available only if you have selected [MQTT over WebSocket] for the [MQTT Protocol] menu and if an enabled proxy has been set.

[Add Device] (SOS users only)

Shows the serial number and association code that are necessary when adding the product to SOS (SATO Online Services).

Available only if you have selected something other than [Disabled] in the [SOS Mode] menu.

• Regarding the procedure to add a product to SOS, refer to the printer setup manual. https://www.sato-sos.com/en/support/#print_preparation_manual • If authentication with the server fails, the following warning icon appears in the status bar on the upper part of the screen. If this icon appears, contact your network administrator about the network settings.

[Contact Information] (SOS users only)

Shows the SOS (SATO Online Services) contact information that is displayed at the time of the error outbreak.

Available only if you have selected something other than [Disabled] in the [SOS Mode] menu.

The item is as follows:

Phone Number

Shows the phone number that is displayed on the error screen.

[Periodic Notification] (SOS users only)

Sets the function for periodic SOS (SATO Online Services) notifications.

Available only if you have selected [On-Demand] in the [SOS Mode] menu.

In this function, the product information is shown periodically with a QR code. Scan the displayed QR code with a tablet or smartphone, and send the information to the SOS cloud.

A specialized application is required to scan the QR code.

The setting items are as follows:

[Type] (SOS users only)

Select the timing to perform the periodic notification or disable this function.

Advanced setting items appear on the [Periodic Notification] menu according to the selected options.

The options are as follows:

Disabled

Disables the periodic notification function.

Daily

Displays the notification screen every day for specified number of times, at the specified time.

Appears only if you have enabled the NTP function or installed the optional RTC kit.

Weekly

Displays the notification screen every week at the specified day of week and time.

Appears only if you have enabled the NTP function or installed the optional RTC kit.

Monthly

Displays the notification screen every month at the specified day and time.

Appears only if you have enabled the NTP function or installed the optional RTC kit.

Counter

Displays the notification screen when the counter of a consumable reaches to the specified value.

Offline

Displays the notification screen when the product is changed to Offline mode.

[Counter] (SOS users only)

You can select the counter for the print head, cutter, or both for the timing to perform periodic notifications.

Available only if you have selected [Counter] in the [Type] menu.

Advanced setting items appear on the [Periodic Notification] menu according to the selected options.

The options are as follows:

•	[Thermal Head]

•

[Cutter]

•	[Thermal Head+Cutter]

• [Cutter] and [Thermal Head+Cutter] appear only if the optional cutter unit or linerless cutter unit is installed.

[Head] (SOS users only)

You can specify or check the print distance of the print head for the timing to perform the periodic notification.

Appears only if you have selected [Thermal Head] or [Thermal Head+Cutter] for [Counter] in the [Type] menu.

The setting items are as follows:

Meters

Specifies the print distance of the print head for the timing to perform the periodic notification. You will be notified for every meter you specify.

The setting range is from 1 to 100,000.

Last Update

Shows the print distance of the print head for the last periodic notification.

Next Update

Shows the print distance of the print head for the next periodic notification.

Current Value

Shows the current print distance of the print head.

[Cutter] (SOS users only)

You can specify or check the number of cut times of the cutter for the timing to perform the periodic notification.

Appears only if you have selected [Cutter] or [Thermal Head+Cutter] for [Counter] in the [Type] menu.

The setting items are as follows:

Cuts

Specifies the number of cut times of the cutter for the timing to perform the periodic notification. You will be notified for each number of cut times you specify.

The setting range is from 1 to 1,000,000.

Last Update

Shows the number of cut times of the cutter for the last periodic notification.

Next Update

Shows the number of cut times of the cutter for the next periodic notification.

Current Value

Shows the current number of cut times of the cutter.

[Notifications] (SOS users only)

Specifies the number of periodic notifications to be sent per day.

Appears only if you have enabled the NTP function or installed the optional RTC kit, and if you have selected [Daily] in the [Type] menu.

The setting range is from 1 to 3.

[Time 1] (SOS users only)

Specifies the time to perform the first periodic notification.

Appears only if you have enabled the NTP function or installed the optional RTC kit, and if you have selected [Daily] in the [Type] menu.

[Time 2] (SOS users only)

Specifies the time to perform the second periodic notification.

Appears only if you have enabled the NTP function or installed the optional RTC kit, and if you have set [Daily] in the [Type] menu and have set twice or more in [Notifications].

[Time 3] (SOS users only)

Specifies the time to perform the third periodic notification.

Appears only if you have enabled the NTP function or installed the optional RTC kit, and if you have set [Daily] in the [Type] menu and have set three times in [Notifications].

[Weekday] (SOS users only)

Specifies the day of the week to perform the periodic notification.

Appears only if you have enabled the NTP function or installed the optional RTC kit, and if you have selected [Weekly] in the [Type] menu.

The setting range is from Sunday to Saturday.

[Day] (SOS users only)

Sets the date to perform the periodic notification.

Appears only if you have enabled the NTP function or installed the optional RTC kit, and if you have selected [Monthly] in the [Type] menu.

The setting range is from 1 to 28.

[Time] (SOS users only)

Specifies the time of the specified day or date to perform periodic notifications.

Appears only if you have enabled the NTP function or installed the optional RTC kit, and if you have selected [Weekly] or [Monthly] in the [Type] menu.

[Update Screen] (SOS users only)

Sets whether to print a QR code displayed with SOS (SATO Online Services) periodic notification or Daily Checkup.

Available only if you have selected [On-Demand] in the [SOS Mode] menu.

A specialized application is required to scan the QR code.

The options are as follows:

Normal

Shows the scan screen of a normal QR code.

Print

You can execute printing in the scan screen for the QR code. Tap [PRINT] to print the QR code.

To print the QR code, use media of more than 40 mm (1.57") in length and more than 40 mm (1.57") in width (not including the liner).

[QR code offset] (SOS users only)

Adjust the print position for printing a QR code displayed on the notification screen for SOS (SATO Online Services).

Available only if you have selected [On-Demand] in the [SOS Mode] menu.

Available only if you have selected [Print] in the [Update Screen] menu.

The setting items are as follows:

Vertical

Adjust the print position of the QR code in the vertical direction.

Set the correction value from the print reference position as "-" for the direction of the paper feed and "+" for the direction opposite to the paper feed.

(1) Feed direction

The setting range is from -792 to +792 dots.

Horizontal

Adjust the print position of the QR code in the horizontal direction.

Set the correction value from the print reference position when facing the product as "-" to adjust to the right side and "+" to adjust to the left side.

(1) Feed direction

The setting range is from -792 to +792 dots.

• The length of 1 dot varies depending on the print resolution of the product. ◦ 203 dpi : 1 dot = 0.125 mm (0.0049") ◦ 305 dpi : 1 dot = 0.083 mm (0.0033") • You can change the units to dots, " (inches), or mm in the [System] > [Regional] > [Unit] menu.

[Daily Checkup] (SOS users only)

Shows the current product information with a QR code. Scan the QR code with a tablet or smartphone, and send it to the SOS cloud.

Also, the product information can be acquired via NFC and sent to the SOS cloud.

Available only if you have selected [On-Demand] in the [SOS Mode] menu.

A specialized application is required to scan the QR code or send the product information to the SOS cloud.

　

If you have selected [Print] in the [Update Screen], tap [PRINT] to print the QR code.

To print the QR code, use media of more than 40 mm (1.57") in length and more than 40 mm (1.57") in width (not including the liner).

[Port diagnostic] (SOS users only)

Diagnoses the network environment to determine whether the Real-Time mode and the Light mode can be used when connecting to SOS.

Tapping [Port diagnostic] shows [Are you sure?] on the screen, and then tapping starts the port diagnostic.

The supported mode of the SOS connection appears on the screen when the port diagnostic has been completed.

　

• The port diagnostic cannot be executed in the following cases: ◦ When the default gateway address is not configured ◦ When the DNS address is not configured If [Impossible to run.] appears on the screen before starting the port diagnostic, configure each setting in the [Interface] > [Network] > [Settings] menu or the [Wi-Fi] menu , and then execute the port diagnostic again. • If you tap [ABORT] during the port diagnostic, the diagnostic will be canceled. • If the product fails each test during the port diagnostic, the diagnostic will be canceled. Configure the interface settings according to the message displayed on the screen and contact your network administrator about the network settings.

[Restore SOS Agent]

Initialize the SOS agent to the factory default settings.

When you tap [Restore SOS Agent], a screen to confirm initialization appears.

Tap to execute the initialization. When the initialization is complete, the product restarts.

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Related Topics

Settings Mode Operations

SOS (SATO Online Services) Application (SOS users only)

SOS (SATO Online Services) (SOS users only)

Operating the Notification Screen of the SOS (SATO Online Services) On-Demand Mode (SOS users only)

Setting Value Input

Appearance of Error Messages and Operating Procedure When SOS (SATO Online Services) Is Enabled (SOS users only)

[Unit]

[Settings]

[Wi-Fi]

[Proxy]

[Proxy]

Operations When Errors Occur