Print Stop Position and Cut Position Are Shifted

What to check	Countermeasure
Is the media loaded correctly?	Load the media correctly. Loading Media
Is the media sensor type set correctly?	Set the media sensor type which is compatible with the media you use. Media Sensor Type
Is the media stop position set correctly? (Offset)	Adjust the media stop position (offset). Adjusting the Media Stop Position
Is the cutter type of the cutter specified correctly?	When using the optional cutter kit, make sure that [Type 1] is selected in the [Printing] > [Cutter Type] menu. When using the optional linerless cutter kit (Type 1/Type 2), specify its cutter type in the [Printing] > [Cutter Type] menu. Cutter Type
Are the platen roller and media sensor dirty?	Clean the platen roller and media sensor. Cleaning Using the Cleaning Kit Cleaning Using the Cleaning Kit (with Optional Linerless Kit) Cleaning Using the Cleaning Kit (with Optional Linerless Cutter Kit (Type 1)) Cleaning Using the Cleaning Kit (with Optional Linerless Cutter Kit (Type 2))

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble