Table of Contents Before You Start About This Manual Safety Precautions Precautions for Installation and Handling Select a Safe Location Power Supply Printing Regulatory Approval Environmentally Hazardous Materials Copyrights Trademarks What You Can Do with This Product Features of the Product Various Ways to Output Outputting with General-purpose Software Outputting and Controlling with Dedicated Command Outputting with Standalone (AEP) Applications Basic Information Bundled Accessories Optional Devices Parts Identification Using the Operator Panel LED Indicator Operating the Touch Panel Operations in the Home Screen Operations in Online/Offline Mode Operations in the Panel That Is Displayed by Swiping the Screen Status Icon Operations When Errors Occur Adjusting the Print Settings During Printing Canceling the Print Job Guidance Videos List of the Guidance Videos Playing the Guidance Video from the Error Screen Getting Access to the Guidance Video in Online Mode Operating the Guidance Video Settings Mode Settings Mode Menus Changing to the Settings Mode Logging In to/Logging Out of the Settings Mode Settings Mode Operations Setting Value Input Memory of the Product Product Memory and USB Memory Connecting the USB Memory Inside the Product Getting Started Installation Space Front View Side View Bottom View Powering On/Off the Product Connecting the AC Adapter and the Power Cord Powering On the Product Powering Off the Product Initial Setup (Startup Guide) Startup Guide Flow Startup Guide Cancelation Manually Setting the Print Mode Connecting the Product to a Computer Procedure for Connecting the Product to a Computer Connecting Interfaces Available Interfaces USB Interface Connection (Standard) NFC Interface Connection (Standard) LAN Interface Connection (Standard) RS-232C Interface Connection (Optional) Wireless LAN Interface Connection (Optional) Bluetooth Interface Connection (Optional) Configuring the Interface Settings Interface Setting Methods Configuring the Interface Settings from the Settings Mode of the Product Configuring the Interface Settings Using the All-In-One Tool Installing the All-In-One Tool Installing the Printer Driver All-In-One Tool Features Loading Media and Ribbon Media, Ribbon and Print Methods Loading Media Usable Media Winding Direction of the Media Precautions for Loading the Media Loading the Media Roll Loading a Media Roll (When the Optional Dispenser Unit Is Installed) Loading a Media Roll (When the Optional Cutter Unit Is Installed) Loading a Media Roll (When the Optional Linerless Cutter Unit Is Installed) Loading the Fan-fold Media Loading Ribbon (Thermal Transfer Only) Inserting the Core Adapters Loading the Ribbon Replacing the Ribbon Settings to Match the Media About the Label Waste Prevention Function Precautions for Using the Label Waste Prevention Function Setting Batch Print Settings in Media Startup (When Using Only One Type of Media) Registering Print Settings as Media Profiles (When Using Multiple Types of Media) Print Method (Combined Direct Thermal/Thermal Transfer Model Only) Media Sensor Type When to Replace Media and Ribbon Checking the Remaining Amount of Media and Ribbon Conditions That Trigger Paper End Conditions That Trigger Ribbon End (Thermal Transfer Only) Conditions That Trigger Ribbon Near End (Thermal Transfer Only) Various Settings of the Product The [SETTINGS] Menu [Printing] Menu [Interface] Menu [Applications] Menu [Standalone] Menu [System] Menu [Tools] Menu [Information] Menu [Language] Menu [Bluetooth] Menu [Wi-Fi] Menu Configuring the Product Settings from a Web Browser Accessing to the Web Configuration Page Dashboard Settings Tools Certificates Enabling SATO App Storage Adjusting the Product Printable Area Media Sensor Positions and Media Stop Positions Flow of Printing Operations Printing Operations Operations in Continuous Mode Operations in Tear-Off Mode Operations in Cutter Mode Operations in Cut & Print Mode Operations in Partial Cutter Mode Operations in Dispenser Mode Operations in Linerless Cutter Mode Operations in Linerless Tearoff Mode Operations for RFID Write (RFID Models Only) Operations When the Media Sensor Is Disabled Operations When the Label Waste Prevention Function Is Enabled Adjusting the Base Reference Point About the Base Reference Point Adjusting the Print Position Adjusting the Media Stop Position Notes on the Stop/Cut Position of Different Media Adjusting the Position of the Label Top Sensor Adjusting the Print Quality Adjusting the Print Darkness Adjusting the Print Speed Adjusting the Buzzer Volume RFID Settings (RFID Models Only) Usable RFID Standards Setting Write/Read Conditions Appropriate for RFID Tags Using the SATO RF Analyze Function to Measure RFID Tags Loading the Saved RFID Tag Model Printing RFID Tag Errors RFID Printing Tips Automatically Backing Up the Product's Settings and Data Initializing the Product Procedures for Initializing List of Initial Values [Printing] Menu [Interface] Menu [Applications] Menu [Standalone] Menu [System] Menu [Tools] Menu [Information] Menu [Bluetooth] Menu [Wi-Fi] Menu Maintenance Cleaning the Product Cleaning Cleaning Intervals Cleaning the Inside of the Product Cleaning the Inside of the Product (When Optional Linerless Cutter Unit Is Installed) Cleaning the Print Head with a Cleaning Sheet Replacing Consumable Parts Replacing the Print Head Replacing the Platen Roller Replacing the Optional Linerless Platen Roller Operating the Notification Screen of the SOS (SATO Online Services) On-Demand Mode (SOS users only) SOS (SATO Online Services) Application (SOS users only) When You Are in Trouble When an Error Message Appears Appearance of Error Messages and Operating Procedure When SOS (SATO Online Services) Is Enabled (SOS users only) Troubleshooting No Power/Nothing on the Screen The Display is Too Dark/Bright Media Does Not Feed Media Is Fed According to the Specified Number, but Not Printed Cannot Output Labels Correctly Bad Print Quality The Printed Image Is Different from the Print Data Cannot Read the Barcode Incorrect Print Position The Media Is Not Cut The Media Has Jammed The LED Lights Red Fix Demo, Price Demo, and QSR Demo appear The USB Memory Is Not Recognized An Error Occurs When Installing the Printer Driver Cannot Communicate with the Computer Cannot Output After Data Is Sent Cannot Communicate via USB Cannot Communicate via LAN Cannot Communicate via NFC Cannot Communicate via RS-232C Cannot Communicate via Bluetooth Cannot Communicate via Wireless LAN Contact Information for When You Are in Trouble Product Specifications Hardware Interface Supported Interfaces USB Interface NFC Interface LAN Interface Bluetooth Interface RS-232C Interface Wireless LAN Interface Printer Languages Standards Usable Media Usable Ribbon Usable Fonts Usable Barcodes Support and Warranty SOS (SATO Online Services) (SOS users only) Warranty for Consumables within the Product Warranty Period Back to top